Kongsberg Digital has received a 2018 Confirmit ACE (Achievement in Customer Excellence) Award in the Overall Business Impact category. The ACE Awards program was established in 2005 to recognize outstanding achievement in customer excellence. Receiving a Confirmit ACE Award demonstrates both rigorous application of customer experience processes and outstanding performance as measured by those processes.
Kongsberg Digital’s service and support for companies in its core maritime and energy industry markets was recognized by the Awards judging panel to deliver a customer-first experience at all key touch-points from initial contact to sales, delivery, product quality and technical support.
All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible organizations must have conducted one or more Voice of the Customer surveys during the previous year.Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period.
Kongsberg Digital has already been recognized this year by two other key awards initiatives for its customer service and support strategy: Certified Support Professional certification from the Technology Services Industry Association (TSIA) , and the NorthFace Scoreboard AwardSM and certification from the Customer Relationship Management Institute (CRMI).
Confirmit is the world’s leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions. The company has offices in Oslo (headquarters), Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl.