Kongsberg Digital has received the NorthFace Scoreboard AwardSM and certification from the Customer Relationship Management Institute (CRMI). This is the second year Kongsberg has received the award for its Support24 team. The award recognizes organizations who offer exemplary customer service, continuously exceeding customer expectations.
To qualify for the NorthFace ScoreBoard Award, a company must measure their customer satisfaction levels during the calendar year and achieve a 4.0 or above out of a possible 5.0 score in categories such as customer service, technical support, field service and account management. The process of determining winners begins each year in January and closes in late December. CRMI research has indicated companies that receive scores of 4.0 or more create customer loyalty and increase their competitiveness.
Kongsberg Digital is a provider of software and digital solutions to customers within maritime, oil and gas, and renewables and utilities.