Caterpillar Offers Global Service
Caterpillar’s Engine Products Division announces the availability of extended service coverage (ESC) for Caterpillar engines and generator sets in the industrial, electric power, petroleum and marine markets. ESC can be purchased from Caterpillar dealers worldwide as of August 1. For the first time, Cat engine owners are able to choose a standardized Caterpillar ESC package that ensures their equipment will be protected by the global network of Cat dealers and technicians.
“Our customers move their equipment from region to region or country to country. They want global coverage, and we can provide it through our worldwide dealer network,” says Larry Young, warranty coordinator for Caterpillar engines.
The new ESC program can be applied to all Caterpillar 3000 through 3500 Families of diesel or spark-ignited engine product in the following applications: industrial (engine only); electric power (engine only or generator set); prime power; load management; standby; petroleum (engine only or generator set); marine propulsion (engine only or with selected marine transmissions); marine auxiliary (engine only, auxiliary arrangement or generator set.)
Coverage of 3600 Family engine products is also available, but only on an individual quotation basis.
ESC protects Cat owners against failure of covered components beyond expiration of the standard warranty period. Based on their preference and applications, customers can choose ESC coverage periods ranging from 24 to 60 months or from 1,500 to 18,000 operating hours depending on the engine model.
The list of covered engine components includes such major items as: the cylinder block casting; pistons and piston rings; the crankshaft, crankshaft rod and bearings; the connecting rod assembly; intake and exhaust valves, valve mechanisms and rocker arms; the camshaft, bearings and lifter assembly; the fuel injection pump and governor; timing gears; the oil pump and oil cooler housing and core; the Engine Control Module and many sensors. An extensive list of other engine and generator components is also protected by the ESC warranty.
Two ESC options are available: One covers engines and generator sets kept within the selling dealer's service territory during the product's service life; the other provides an ESC warranty for mobile engines and generator sets that allows for service by any Caterpillar dealer around the globe. Equipment owners can choose the ESC plan that best meets their needs. As is common with standard warranties, the owner must ensure the engine is properly applied and maintained.
Products delivered after Aug. 1 may be enrolled within six months of delivery to the purchaser. With an additional administrative fee, products also can be enrolled from six through 12 months after delivery. On a one-time-only basis, Caterpillar will waive the ESC administrative fee for engine product delivered after Jan. 1, 2000, and before Aug. 1, 2000. This retroactive enrollment period will expire Oct. 1.
Caterpillar Inc., based in Peoria, Ill., is a leading manufacturer of construction and mining equipment, diesel and natural gas engines and industrial gas turbines. The company posted 1999 sales and revenue of U.S. $19.7 billion. The Caterpillar line of diesel- and gaseous-fueled engines ranges in size from 10 to 22,030 bhp (8 to 16,200 bkW). In addition to its vast product line, Caterpillar also offers a complete range of financial and technical services needed for completing virtually any type power project.